Getting help and support

Find answers in the Help Center, and contact the Property360 support team with a question, an issue or feedback.

Updated 16 Oct 2026

Overview

There are two ways to get help. The Help Center has step-by-step articles on every part of Property360. The Support panel lets you send a question, report an issue or share feedback with our team without leaving the app.

Before you start

  • Look for a Help Center article first. Most "how do I…" questions have an answer there.
  • When you report an issue, note which page you were on and what you clicked. It helps us fix things faster.
  • Never include passwords or full bank account numbers in a support request.

Steps

Search the Help Center

  1. Open the Help Center.
  2. Browse a category, such as Getting started, Properties or Invoicing & GST, or search for a word like "co-owner" or "TDS".
  3. Each article ends with Related articles that lead to the next step.

Contact support from inside the app

  1. Click the Support icon (the life-buoy) in the header, or open your name menu and choose Support. My Profile also has a link.
  2. Under What can we help with?, choose Question, Report an issue or Feedback.
  3. On the Send a request tab, check your Name and Email. They are filled in for you when you are signed in.
  4. Enter a short Subject and describe the problem in Details (at least a few words).
  5. Click Submit request. A Request received message confirms where we will reply.

Email us instead

  1. In the Support panel, open the Email us tab.
  2. Click Email Support. Your email app opens a message that already includes your account, role and the page you were on.
  3. Add your details and send it from your email app. Nothing is sent until you press send.
Tip:The support email address is shown in the panel with a copy button, if you'd rather write from another mailbox.

Get help before you sign in

On the sign-in and sign-up screens, click Contact support under Trouble signing in?

Example

A. Sharma can't find where to record a co-owner for Sunrise Towers. She opens Support, chooses Question, enters the subject "Adding a co-owner" and clicks Submit request. She gets a reply by email and a link to Ownership and co-owners.

FAQs

How quickly will I hear back?

We typically reply within one business day.

Can tenants or CAs contact support?

Yes. Anyone with a Property360 account can use the Support panel, and so can visitors on the sign-in screens.

Does support see my data?

Your request includes the page you were on and your account details, so we can find the problem quickly. Only share what is needed.

Troubleshooting

"We could not send that just now"

Switch to the Email us tab and send your request from your email app.

Email Support doesn't open anything

Your computer may not have an email app set up. Use Send a request instead, or copy the address shown in the panel into your webmail.

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